Invoice – Merge Error - Cannot Open Template

QUESTION:  I am getting a "Cannot Open Template" error message when Acumin is trying to open Word.

RESPONSE:  The reported error message could be caused by one of two things, so please verify the following: 

1. Is the application saved directly on your desktop?  If so, the executable might not be pointing to the executable located on the shared drive.  We recommend deleting the executable from your desktop and recreating the shortcut on your desktop from the executable on the shared drive. 

2. Are the files in the Merge folder under the Executables folder are marked as "trusted" by Word?

If not, please follow the steps below to add the path of your Merge folder to the Trust Center:

a. Open the Trust Center within Word Options and open the Trusted Locations screen;

b. Click on the "Add new location" button;

c. Click on the 'Browse' button;

d. Search in your Executables folder and select the Merge folder.

e. Press OK. Please let us know if you have any additional questions or if the issue persists.