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QUESTION: Can I have a document or manual for users - assistants, accounting, booking, administrator?
RESPONSE: The combination of firm configured options, fluid release and version program and ability to incorporate firm defined workflows into functional offerings, makes it impractical for Dexco to produce a user manual that responds to all. To accommodate user adoption rates, the functions, forms, contextual menus, information icons and messaging inherent in the application are self-explanatory in context of the properties form, list view or workflow in which they present.
To support the context offered within the application, the support and maintenance program offers access to our helpdesk on product use resulting from direct or indirect questions posed by the ticket creator. These responses are informative in context of product functionality and intended use-case and are often supported by how-to or quick start topic specific documents.
In the case the request for documentation extends to groups of individuals, it is possible to benefit from additional training opportunities. Please reach out to support@dexco.com to initiate discussion on how to identify gaps in learning and how to best bridge them.