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QUESTION: We had some confusion with comparing differences within the Draft Detailed Invoice Report against what we thought were identical criteria, until we discovered that one user found her date within tthe Billing Management Tool filter was set differently to another user. How is this date determined so we can notify our users?
RESPONSE: The date is determined by the billing management tool but can be overridden by the user, or if the billing management tool is not used, then it is the last filter position selected by the user.
In general when a report does not provide expected results it is a filter issue. As the matter draft can be executed from anywhere the screenshot or video of the filter is sufficient to clarify a filter problem.
