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QUESTION: One of our members is having issues when entering her time. This issue just started recently; all time entered prior to then, processed without any issues at all.
The user has tried to validate these items several times, but still no rates show up.
I tested some of these entries on my own system, and the rate is showing up without any issues at all, so whatever the problem is seems to be contained to this specific user’s system only.
RESPONSE: In this case, the issue is the result of a missed internal id for the first record on the timesheet. As each new time entry is created, it copies the previous member content with the same missed id.
To resolve have the user highlight and delete the cell content for the working members showing highlighted in yellow and then reselect the working member before creating new rows. The change should eliminate the issue. Alternatively, the user can submit them to you, and once corrected you can submit them back.
The initial cause was likey an intermittent loss of connection at the time the first record was created, causing the missed internal id.
Please let us know if this resolved the issue. This type of occurrence should be rare. If this keeps on happening, we should look at the user specifically.