Change to allocated collected value after fee allocation modification on posted and paid invoice

QUESTION: We have a file where we made a manual adjustment to allocated billed value after the invoice was posted, but the allocated credit value did not change… the user has a billed value of $3,701.50, but a collected value of $8,277.50.  How do we fix this, without cancelling the invoice?

RESPONSE: If the fee allocation modification to a posted invoice is completed before any receipts are processed, the collected value will be applied to the allocated-to member in the same way as the fee. However, if the fee allocation modification to a posted invoice is completed after one or more receipts are processed, the collected value (receipt) will also need to a manual adjustment.

Press on the “Cash/WO Allocation” button found within the ‘accounting” section of the task bar. Once on the show cash/WO allocation form, find or enter the affected invoice. Highlight the payment to be modified to see the current member cash allocation values, and press on manual allocation to make changes.