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QUESTION: I don’t know why a particular multi-matter entry appears in my invoices list still… Can it be removed? The status I’ve selected is “In Progress and Posted not Sent” for my invoices list, and yet this invoice is “Posted – Emailed” so why does it appear? It is from last month’s billing:
If I double-click on it I get the Information message “You have read only rights for this item as it was posted/cancelled!”
When I click on OK it goes to the invoice in the multi-matter invoice, as usual.
RESPONSE: The multi-matter invoice needs to be identified as “sent by email” to clear. This is possible unless the client is subject to task set. If the client is subject to task set, you will need to identify the invoice as "sent e-bill" to clear it form the list, requiring that you first generate the e-bill (even if you will not use it).
If you do not want to generate the e-bill, you can leave the invoice record as is until you receive the executable with the expanded option to be able to identify invoices for clients subject to task sets as sent by post or sent by email. This expanded option will be on a January deliverable.