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QUESTION: I have been given a stack of invoices with incorrect fee credits applied. I can manage the accounts that were post implementation – but I have 2 accounts from our legacy application with the wrong fee credit applied. What do I need to do to change the fee credit on legacy accounts?
RESPONSE: It is possible to modify the fee allocation (execute a manual override) on Acumin posted invoices, however this is not possible for the legacy invoices. There are no options from an application perspective. The reason is due to business logic on how each software manages the details of the fee allocation. Please let us know if you need us to forward the ticket to project development to assess the viability and cost of a programmatic conversion type solution.