Fully paid converted invoice needs a credit note for an overcharge to client - Steps involved

QUESTION: How to reduce the fee on a converted invoice that cannot be cancelled? How to create a credit note, refund and or trust transfer on a paid invoice? How to reverse a payment and create a receivable balance without cancelling the deposit?

RESPONSE: To reverse a payment and create a receivable balance on an invoice without cancelling the deposit, to be able to generate a credit note and trigger a subsequent refund or trust transfer; the authorized user must complete a negative receipt against the paid invoice. Start by creating a 0.00 deposit slip and receipt properties form. Before selecting the paid invoice, checkmark the checkbox option - bottom left of the receipt form. Select the paid invoice, apply a negative payment for the value to be credited, and create a positive equivalent against a miscellaneous receivable account or equivalent. Once the 0.00 deposit is posted, create and post the credit note against the invoice which now has an unpaid balance. Clear the reversed payment applied to the miscellaneous receivable account or equivalent, by generating a quick payment to reimburse the client or a quick payment payable to the firm in trust to deposit the funds in the client’s trust account