QUESTION: The invoices created by a member show their Status as “Posted - Ebill-gen” but are not showing as “Sent by Post” even though they have been posted and sent by email. Why is the system not showing “Sent by Post” and will these invoices continue to appear each month when we start new billing cycle even though they have already been sent out?
Other invoices created (Not and E-bill) by the same member show their Status as “Posted, Sent by Post”…
RESPONSE: These are invoices for E-billed clients with the status “E-Bill Generated”, therefore, to clear them from the list the user should be able to select "Sent E-Bill".
Our latest version includes the option for users to identify invoices for E-billed clients as “Sent by Post” or “Sent by email” but the version you are on requires that E-billed clients have their e-bills generated so they can be identified as "Sent E-bill".